Ecommerce Support & Services

Admin Support | Back Office Support | Customer Service | Social Media Engagement | Content Moderation & more

How we can help

Order Processing & Product Inventory

Printing shipping labels, managing unshipped, pending & cancelled orders. Manage product inventory & any other back office task related to returns, cancellations, customer billing etc. Check number of received products at warehouse, check out of stock products, process MFN orders, download invoices, work on all reports of received inventory, reimbursements, making stock reports, cost analysis etc.

Email support & ticket handling

Check supplier emails,update and check daily transactions, handle claims with suppliers, manage multi channel fulfillment orders, opening case with amazon to handle issues & handling all feedback issues. Reducing response times while helping customers with specific questions on shipping, returns, billing issues, chargebacks. Familiar with most of ticketing tools, working in coherence with the tech team & escalating high value tickets to specific teams.

Product Descriptions

Engage with your buyer by writing customized, personable descriptions that reach out to your fan base. Well written product descriptions also helps in SEO, increases brand memorability, increases customer loyalty & builds engaging user experience.

Chat Support

Intercom, olark, zopim, zohochat, zendesk, freshdesk & more. Real time interactions, to help your customers with site navigation, product recommendations, upsells, answering questions from your latest product launch features to shipping queries!

Photo branding / editing

Retouching, editing, branding, ensuring every image that goes on your site is uniform. Outsourcing this labor intensive task, can reap you benefits by standing out from your competition.

Phone Support

Live real time support to help customers with product browsing, suggestions based on buyer’s persona & purchase history. Helping customers before, during and after the purchase.Make outgoing calls on pending orders to see if the customer wants to complete the order, call customers and chase payment for outstanding invoices and handling your customer phone support line.

Content Moderation / Social engagement

Updating social media pages with latest products, offers and tracking real time sentiment. We help you to monetize all social and user generated content by monitoring & engaging in conversations. Content moderation ensures brand protection & needs constant reviewing of chat rooms, social channels & all other online discussions.

Back office Support

We can work on simple to complex back end processes. We have trained agents who have worked with ecommerce stores behind the scene’s integral processes, talk to us to know more, how we can help you work smarter, faster, save time and money!

Research & general admin support

All the research you need to help you find the best materials, sourcing agents, manufacturer’s or any specialized services. Anything you need us to do the research on will be done with due diligence following the parameters as per your requirement.

Whether you have just launched or have been in this business for long, you need to realize that outsourcing your non core, repetitive work can help you stay focused on product development, boost your own offerings and increase your revenue.

Our Advantage – helping you focus & grow your online business

  • We help you standing out of your competition. Today, when low price points are no longer enough to get the customer’s to make that purchase. You need to have your clients coming again and again for more and that is where we come into picture. Our expertise in omnichannel customer support and back office operations helps you lower your costs, while creating memorable & personable user experiences for your customers.
  • Tech savvy agents: our staff has been trained & have the expereince to work with most of the online tools, CRM’s, Microsoft office, ticketing tools, photoshop and the likes. They have experience working with retial / ecommerce stores and understand the nitty gritty of this business.
  • Excellent verbal and written english skills, as we hire, train and retain the best talent in the industry, your brand is always in good hands. They communicate your brand’s vision and mission just like your core teams do and convert customers into brand loyalists.
  • No work is too big or too small : whether you are growing or rightsizing, we have the solution that matches your pace & needs. We help you with any tasks your ecommerce or retail business needs, during any specific or at all stages of its business cycle.
  • 24/7/365/ holidays and weekends covered: tailor made processes and solutions for your business. We handle all peaks and valleys, that are unique to your business needs.

Need a new ecommerce website or redesign the current one?

Shopify, Magento, Woo commerce, Wp ecommerce, payment method and shipping modules integration and much more